General conditions of sale

1. Seller identification

Sales on czdesign.fr are offered by CZ DESIGN LTD, a Private Limited by Shares company registered in England and Wales under Company number 17501558.

Registered office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom. Shop contact: [email protected]. Correspondence with the shop is by email.

The registered office is not a parcel return address. The return arrangements are set out in section 7.

2. Purpose and destinations

These terms govern distance sales of clothing, shoes and accessories offered on czdesign.fr to consumers.

The shop is aimed at an international clientele, notably in the United Kingdom, the United States and Europe. The available delivery destinations and any restrictions are indicated before the order is confirmed.

3. Products and prices

The essential characteristics, variants and prices of the items are presented before the order. The customer checks their selection, in particular the sizes, colours and quantities.

Prices and the order reference amount are shown in euros. The total, including delivery charges and applicable taxes, is presented before payment. If the price or delivery changes, the customer must check and accept the new total before continuing.

The total invoiced includes VAT as well as the duties and customs fees applicable to the delivery. No additional amount for these taxes and import fees is payable by the customer on receipt.

4. Order

The customer chooses their items, checks their selection and delivery details, then proceeds to payment. Before ordering, they can view and download these terms and must accept them.

The 'Order and pay' button creates a payment request with an obligation to pay. The exact amount in cryptocurrency and the transfer instructions are then displayed. The order is recorded as paid only after full confirmation of payment by the provider.

The customer keeps the order reference and their downloadable summary. Payment tracking is accessible from the browser used to place the order. The version of the terms accepted is recorded with the order and a copy is included in the summary and in the confirmation email.

5. Cryptocurrency payment

NOWPayments processes crypto payments. The customer chooses a cryptocurrency and a network from those available on screen. Payment is made from their wallet to the address indicated, without connecting the wallet to the site.

The payment screen shows the exact amount to send, the payment address, the validity period and, if necessary, the memo or tag to enter. The customer complies with the cryptocurrency, network and instructions displayed. Their wallet's sending fees are added to the amount to be transferred.

A partial payment or one still in confirmation does not constitute confirmation of a paid order. After expiry, the customer must no longer send funds to the address shown. In the event of an incomplete payment, network error or doubt, they should contact [email protected] with the order reference before any new sending, so that the possibilities for regularisation or recovery can be examined, without automatic exclusion of their rights.

Order refunds are described in section 7.

6. Delivery and tracking

The items are shipped from China. The available destinations and applicable fees are specified before the order.

Delivery takes place within 2 to 4 weeks from the order. The tracking number is sent by email one week after the order. The customer can track their parcel on 17TRACK or on the tool of the carrier concerned. The total period of 2 to 4 weeks includes the first week before the tracking number is sent.

VAT and customs duties and fees are included in the total invoiced, in accordance with section 3. In the event of a delay or delivery difficulty, the customer contacts [email protected] with their order reference. Their legal rights in the event of delay or failure to deliver remain applicable.

7. Cancellation, returns and refunds

The consumer may withdraw without giving a reason within 14 days of receiving the items; for an order delivered in several instalments, after receiving the last item. The legal rules for calculating and extending the period remain applicable.

The decision may be notified to [email protected], using the form below or by any clear statement. No general ground for exclusion of this right is provided.

Returns are sent to a warehouse located in China. The customer contacts [email protected] stating their order reference and the items concerned to obtain the instructions and the exact warehouse address. This address may vary depending on the product and the warehouse concerned. All return warehouses are located in China.

This logistics organisation does not make the exercise of the right of withdrawal subject to prior authorisation and does not reduce the statutory return period. Instructions are communicated quickly enough to allow return within the applicable time limits. The British head office is not a parcel return address.

If you change your mind under the right of withdrawal, the direct costs of returning to China are borne by the customer. This rule does not apply to costs that must be borne by the seller under a legal guarantee.

The return is made no later than 14 days after notification of the withdrawal. The handling necessary to examine and try the items is permitted; depreciation resulting from excessive use may incur the customer's liability under the legal conditions.

Refund after withdrawal

The refund includes the sums paid and the initial standard delivery. It is made within 14 days after notification of the withdrawal, with possible deferral until the return of the goods or proof of their dispatch, whichever occurs first. The extra cost of a delivery method more expensive than standard delivery, expressly chosen by the customer, is not refunded.

The original payment method is used, unless the customer expressly agrees to another method. No refund fee is charged to the customer.

For a cryptocurrency payment, the amount to be refunded is determined in euros on the basis of the price paid for the order and the sums due under these conditions. The refund is made in the cryptocurrency and on the network of the initial payment, unless the customer expressly agrees to another means of payment.

The amount of cryptocurrency refunded corresponds to the equivalent value of the amount due in euros, calculated at the rate applied at the time of the refund. This rate, its source, the date of calculation and the quantity transferred are documented and communicated to the customer. The quantity may therefore differ from that sent at the time of purchase.

The customer confirms a receiving address compatible with the cryptocurrency and network concerned, as well as the memo or tag where this is necessary. CZ DESIGN LTD manually verifies and validates the transfer in compliance with the applicable refund periods. A confirmation with the transaction reference is sent by email.

The network and processing fees relating to the refund are borne by CZ DESIGN LTD. The NOWPayments commissions borne by the seller when collecting payment are not deducted from the amount owed to the customer. Refunds are not automatic.

Cancellation notification form

To be used only to notify a withdrawal; this form does not constitute a label or a return address for a parcel.

Recipient: CZ DESIGN LTD, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom; [email protected].

I wish to exercise my right of withdrawal for the sale of the following items:

Items: ..............................................................

Order reference: .................................................

Order date: ................. Receipt date: ................

Customer first name and surname: ...............................................

Customer address: .....................................................

Notification date: ...............................................

Customer signature for paper dispatch: ..........................

8. Warranties and claims

CZ DESIGN LTD is liable under statutory guarantees. The customer sends their claim to [email protected], with their order reference and a description of the problem. Their rights remain applicable independently of a commercial guarantee or the right of withdrawal.

For sales subject to French guarantees, defects in conformity appearing within two years after delivery of the goods may fall under the legal guarantee of conformity. The customer may request repair or replacement under the legal conditions, free of charge and within 30 days. A price reduction or rescission of the sale is possible in the cases provided for by law, in particular if bringing into conformity fails or is not feasible under these conditions. Return costs due to a defect in conformity are borne by the seller.

The warranty for hidden defects also protects the customer against a non-apparent defect, existing at the time of sale, which renders the item unusable or significantly reduces its use. The customer may act within two years of discovering the defect, within legal limits, and request a refund of the price against return or a reduction in the price.

The return fee clause for a change of mind does not remove these rights from the customer. The mandatory protections applicable in the other markets concerned remain preserved.

9. Disputes and personal data

For any complaint, the customer writes to [email protected] with their order reference. CZ DESIGN LTD seeks an amicable solution. These conditions do not limit the avenues of recourse or the mandatory protections of the consumer.

The rules on applicable law and jurisdiction respect mandatory consumer protections. No exclusive jurisdiction of the British courts is imposed.

The information relating to the processing of personal data is presented on the site's privacy page.